Terms and Conditions

Travel Insurance

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance


If you have any complaint about your trip please inform your group leader or our local representative at the time to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 14 days at the end of the trip.


To travel you must ensure that you are suitably fit to allow full participation in the trip and to obtain proper and detailed medical advice for your latest health requirements. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.


All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, unfavorable change in exchange rates, fuel surcharges, government taxes and airfare increase. Please contact your consultant for up-to-date prices.

Change and cancellation fees

Cancellations must be sent in writings or email to the office that confirmed the reservation. All cancellations shall only be effective from the date of receipt of cancellation by the booking office

Subject to your refund and remedy rights, the following change and cancellation fees apply to all bookings (including online bookings and bookings made with a consultant)

For mountain trekking:

  • If 1 week before departure date – Free cancellation (100% refund)
  • Less than 1 week before departure date – No refunds

For other itineraries:

  • If cancelled 1 month before departure date, 20% of the booking amount will be charged as cancellation fees
  • If cancelled less than 1 month before departure date, no refunds will be given. 100% of the booking amount will be charged as cancellation fees.

You are free to change the dates of your trip at any point in time. While rescheduling, applicable cancellation charges and any new charges will apply. Additional charges, if any, will be informed by the Company to you before the rescheduling is done. In case the booking is cancelled after rescheduling the original trip date will be used to calculate any refunds.

Supplier change and cancellation fees

Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced.  Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee.  Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

Deposit and final payment

You will be required to pay a deposit or deposits when booking, ranging from 30% - 45%. Your consultant will advise you on how much that will be. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights).  Final payment is required no later than 2 weeks prior to arrival unless otherwise stated.

Payment by credit card or debit card

Credit card surcharges of 0.92% for Visa, 0.57% for MasterCard and 0.92% for American Express will apply when paying by credit card. 

Debit card surcharges of 0.38% for debit card Visa and 0.30% for debit card MasterCard will apply when paying by debit card.

You authorize us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

If you choose to save your credit card details with us, they will be securely stored and may be used for your future transactions with us (including transactions agreed over the phone or by email). You can choose to remove your saved credit card details at any time

Payments via PayPal

An additional 1% fee will apply when paying by PayPal

Privacy Policy

We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy.  In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients.  Such recipients may include the overseas travel service providers (e.g. airlines, accommodation or tour providers) with whom you make a booking.  These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based.  We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of Tanzania.  Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity

Governing law

If any dispute arises between you and us, the laws of the government of United Republic of Tanzania shall apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Tanzania, and waive any right that you may have to object to an action being brought in those courts


You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.